> ## Documentation Index
> Fetch the complete documentation index at: https://docs.syntaxia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a problem

> File a bug, friction point, or idea with the Syntaxia team from the chat, and track it with your team in Settings.

Every member can file a report with the Syntaxia team directly from the chat. Each report becomes a ticket with a public ID, and everyone in your organization can follow its status in **Settings** > **Feedback**.

## Before you start

Reporting has to be enabled for your workspace. An owner links the workspace to Syntaxia's support desk in **Settings** > **Organization**. Until that link exists, the `/support` command and the **Report a problem** button are visible but disabled, with the hint "Reporting isn't active for this workspace yet". Contact [support@syntaxia.com](mailto:support@syntaxia.com) if you need reporting turned on.

## File a report

<Steps>
  <Step title="Open the form">
    In the chat composer, type `/support` and press Enter, or click the report icon next to the composer. The chat window switches to the **Report a problem** form.
  </Step>

  <Step title="Pick a type">
    Choose **Bug**, **Friction**, or **Idea**. Bug is the default.
  </Step>

  <Step title="Describe it">
    Give the report a short title and describe what happened. Both fields are required.
  </Step>

  <Step title="Attach a screenshot (optional)">
    Click **Mark region** to capture part of the page, or **Capture page** for the whole viewport. You can remove the preview before sending. Screenshots must be PNG, JPEG, or WebP and under 10 MB.
  </Step>

  <Step title="Submit">
    Click **Submit report**. The form is replaced by a confirmation showing the ticket ID, such as `FB-42`, and its status.
  </Step>
</Steps>

The report records the page you were on when you filed it, so you do not need to describe where you were. You receive a confirmation email once the ticket is filed.

If the submission fails, for example because the support desk timed out, the form comes back with everything you typed so you can try again. Each member can file up to ten reports every three minutes.

## Track reports

Open **Settings** > **Feedback** to see every report filed by anyone in your organization, newest first. The list shows the ticket ID, title, type, status, who filed it, and when. Click a row to see the full description, the page it was reported from, and the screenshot if one was attached.

Status moves as the Syntaxia team works the ticket.

| Status      | Meaning                                         |
| ----------- | ----------------------------------------------- |
| Received    | The ticket is filed and waiting for triage.     |
| In progress | Someone on the Syntaxia team has started on it. |
| Resolved    | The work is done.                               |
| Closed      | The ticket was closed without a change.         |

Status updates arrive automatically. You do not need to refresh or ask for them.